Technical FAQs
I just purchased the product and chose the email activation method. Do I need to download the demo? Is it the same as the product that would normally be shipped?
Yes. You would need to download our demo if you chose the email activation method. The demo is exactly like the product that is shipped, except that it comes pre-loaded with demo data. During the activation you will be given the option to remove demo data.
In ManagerAssistant™'s Home module, how are reminders added to the calendar?
The reminders are linked to the other modules in ManagerAssistant™. For instance, it will show if a person has vacation, sick time, training scheduled, an incident, a scheduled interview, etc... It provides a link that when clicked on will take you to a more detailed screen within the related module.
Can I email a report to my manager or export it to a file?
Yes. You can email the report as an attachment in a PDF, Word or other popular format. You can also save a report in most popular file formats. When you click on a "Print" or "Print a Report" button, it first brings up a preview screen. On the toolbar of this preview screen, is an envelope icon. Click on this Icon and then specify the Format and Destination. The Destination can be specified as "Disk File" to save it to a file or it can be specified as "MAPI" to send the file as an attachment through Outlook. Other send options are available.
How do I backup my data?
It is recommended that you backup your database at regular intervals using the Scheduled Tasks feature of the Windows operating system. A nightly backup is most desirable. If you are using your own version of SQL 2005 or SQL 2000 then it is recommended that you use the backup process that comes with Enterprise Manager. If you are using the SQL Runtime that was installed by default then use this backup procedure: To backup your database insure that all users are not running the ManagerAssistant program, and run the MA3Backup.exe that can be found under C/Program Files/ManagerAssistant.com/ManagerAssistant 3.0 folder. The backup will not succeed if the database is in use.
To schedule a backup task do the following:
1. Go to Start –> All Programs –> Accessories –> System Tools –> Scheduled Tasks
2. Add a scheduled task for the MA3Backup.exe
How do I restore my database?
To restore your database, insure that all users are not running the ManagerAssistant program, and run the MA3Restore.exe that can be found under C/Program Files/ManagerAssistant.com/ManagerAssistant 3.0 folder. Follow the instructions on the screen. The restoration will not succeed if the database is in use.
Can I import my existing employee information?
Yes. ManagerAssistant 2.0 features an Import/Export wizard that you lets you Import or Export data for Employees or Contacts. It supports Access and Text files (Tab or Comma delimited). Access this utility from the "Tools\Database Utilities\" menu
The data I put into ManagerAssistant™ is extremely sensitive. Is there way to password protect ManagerAssistant™?
Yes. From the main menu, click on "Tools" and then select "Change Password". Once you have typed in a password, it will prompt you to enter your password each time you launch ManagerAssistant™.
What training is available with ManagerAssistant™?
ManagerAssistant™ is designed to be cost effective easy-to-use software solution. However; for larger installations, you may require onsite installation and training. Please contact sales at 727-577-1510 or sales@managerassistant.com so we can determine your specific requirements and suggests the best solution.
